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London – Studio Supervisor

OBJECTIVE

The general role for Supervisor is to not only carry out the jobs and tasks at hand in a timely manner but also to be the face of Barry’s. This includes memorising clients names and preferences, assisting with client questions, complaints or any issue a client may have. One of the main attributes a Supervisor needs to have is a friendly, fun, positive can do attitude towards the job.

RESPONSIBILITIES

  • Maintains desk efficiency and trainings maintaining the company standards
  • Orders / stock count
  • Maintain maintenance records and general upkeep of the studio
  • Schedule coordination
  • Lost property coordination (weekly)
  • Cash up / reconciliation system, follow up with the team when not matching
  • Weekly Cash droppings
  • Walk around and attention to detail (inside/outside areas, retail, studio …)
  • Communication with studio manager on an client feedback or issues
  • Reopening of classes check
  • Using Zingfit to charge clients for classes, shakes, retail and other products
  • Restocking fridges, helping fuel bar in busy times
  • Working closely with the trainers making sure classes are checked in swiftly
  • Carrying out any tasks given by management
  • Dealing with complaints
  • Making protein shakes for clients
  • Checking stock levels and daily stock counts
  • Serving walk in trade in a timely manner
  • Maintaining retail standards
  • Putting outdoor furniture out everyday and evening
  • Daily trouble shooting any outstanding issues the site may have this includes, locker checks, changing room checks
  • Site tours and info to potential new clients
  • Answer phone calls using accurate techniques and use features correctly
  • Maintain the upkeep of reception and fuel bar areas
  • Maintain a personable, friendly approach
  • Keeping up to date the company news and events
  • Ensure that the front and rear entrances of the building are clean and well kept
  • Check cleanliness of the interior, making a record of any poor levels of cleanliness or any maintenance issues and take necessary steps/action to remedy
  • Report telephone equipment and line faults to the Studio Manager / Supervisor
  • After sufficient training you may be required to train a new staff in the operation of the telephone system, as part of the onboarding process and take a proactive approach to aiding existing staff making full use of the system.
  • Provide administrative and general support to the Studio Manager / Supervisors
  • Attend all training sessions as requested
  • Working closely with the manager to update any information that will create a better working place for the employee’s
  • Feeling confident in dealing with treadmill resets & easily solvable electrical issues
  • Knowing who to contact in emergencies in the absence of a manager
  • Alternate with other supervisor when a manager is away being responsible for opens and weekends acting as cover.

Applications

To apply for this position, please send cover letter and resume to ukrecruitment@barrysbootcamp.com - please specify desired studio